Last Updated: 12 December, 2025.

1. PRIVACY POLICY

This Privacy Policy describes how Knowla (“Company,” “we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you access or use our e-commerce Platform for purchasing educational products. By using our website, you agree to the terms in this Privacy Policy.

1.1 Information We Collect

A. Personal Information

• Full name, email, phone number
• Residential, Billing & shipping address
• Account username

B. Payment Information

• Payment card details (processed securely via third-party gateways)
• Transaction history
• Wallet IDs

We do not store your full credit/debit card number. C. Device & Technical Data

C. Device & Technical Data

• IP address, browser type, device info, OS
• Usage logs and interaction data

D. Cookies & Tracking

• Session cookies
• Analytics cookies
• Cart and preference cookies

E. User-Provided Content

• Reviews, comments, messages
• Uploaded documents for digital products

1.2 How We Use Your Information

We use your data to:

• Process and deliver orders
• Manage accounts
• Provide customer support
• Send order confirmations and updates
• Run analytics and improve user experience
• Detect and prevent fraud
• Improve website performance
• Send marketing communications (with your consent)

1.3 Legal Basis

We process your data based on:

• Contractual necessity (fulfilling orders)
• Legitimate interest (fraud prevention, analytics)
• Consent (marketing emails and cookies)
• Legal obligations (taxes, accounting)

1.4 Sharing Your Information

We may share your data with:

• Payment processors
• Shipping and logistics partners
• Cloud storage and hosting services
• Analytics and marketing providers
• Customer support tools
• Fraud prevention tools

We do not sell your data.

1.5 Data Retention

We retain your data for as long as necessary to:

• Fulfill orders
• Comply with legal and tax obligations
• Prevent fraud

You can request account deletion at any time.

1.6 Security Measures

We use:

• SSL encryption
• Encrypted databases
• Access controls and audits
• Passwords are encrypted
• Regular security audits

However, no system is 100% secure.

1.7 Your Privacy Rights

Depending on your region, you can request:

• Access or correction of personal data
• Deletion of your data
• Restriction of processing
• Opt-out of marketing communications
• Request a copy of your data

Contact: omd.tech.ng@knowla.app

1.8 Cookies

We use cookies to improve shopping experience. You may manage or disable cookies in your browser settings.

1.9 Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect data from minors.

1.10 Contact Information

• Email: omd.tech.ng@knowla.app
• Phone : +2348160284043